Rental agreement and privacy

Who we are

Capital Mobility is a private-pay mobility equipment rental service.

We are not an insurance provider and we do not bill insurance.

Every rental is booked directly with us at one package price.

Booking and payment

You pay in full when you book, securely by card.

Your booking is confirmed the moment your payment goes through.

There is no deposit and no balance due later.

We offer packages of 2, 3, 5, 7, 10, 14, and 30 days.

Packages are flat rate and include delivery & pickup.

Have us pick it up early if you're done, the price stays the same.

Our minimum rental is 2 days.

For rentals longer than 30 days, request a custom quote when you book.

Equipment Protection and Cancellation Protection are optional plans you can add at checkout.

They are priced per the terms below, and both are priced and charged as separate line items.

Equipment models, colors, accessories, and specifications may vary.

We confirm the equipment assigned to your rental before finalizing your booking.

Equipment Protection Plan (optional)

You can add the Equipment Protection Plan at checkout, in Basic or Plus, priced per day per item.

For the mobility scooter: Basic $6/day (damage coverage), Plus $11/day (damage, loss, and theft coverage).

For the transport wheelchair, knee walker, and ramp: Basic $3/day (damage coverage), Plus $5/day (damage, loss, and theft coverage).

If you make a claim, you pay a deductible: $250 per damage incident for the scooter, $50 for non-motorized equipment; $500 per theft incident for the scooter, $100 for non-motorized equipment.

Theft coverage requires a police report within 48 hours of the incident.

If you decline the plan, you assume full repair and replacement costs.

Replacement values: mobility scooter $1,000, transport wheelchair $250, knee walker $220, folding ramp $280.

Cancellation Protection Plan (optional)

You can add the Cancellation Protection Plan at checkout, in Basic or Plus, priced per item.

Basic is $10 per item.

Plus is $30 per item.

The plan fee is non-refundable.

With Basic: cancel 7 or more days before your delivery date for a refund minus a $30 per-item fee ($15 for non-motorized equipment) plus the $10 plan fee.

Cancel inside 7 days for a refund minus a $50 per-item fee ($25 for non-motorized equipment) plus the $10 plan fee.

No refund on or after your delivery date.

With Plus: cancel any time before your delivery date for a full refund, minus the $30 per-item plan fee.

No refund on or after your delivery date.

Without a Cancellation Protection Plan: a cancelled booking is converted to account credit that never expires, minus a $50 per-item fee ($25 for non-motorized equipment).

No refund and no credit on or after your delivery date.

To request a cancellation, email hello@capitalmobility.org.

Rescheduling is handled case by case by email.

What the price includes

Every package includes standard delivery, scheduled pickup, a cleaned and sanitized unit, and a quick walkthrough at drop-off.

One package price, no hidden fees.

There is no deposit and no separate delivery fee.

Stairs, special handling, expedited requests, or other non-standard delivery requirements may incur an additional charge.

Any additional charge is always disclosed and agreed before your booking is confirmed, never charged silently.

Service area

We offer free standard delivery & scheduled pickup throughout our core DC-metro service area, to homes, hotels, senior living communities, and healthcare facilities.

Enter your ZIP code when booking to check delivery coverage.

We offer next-day delivery; same-day delivery is not offered.

Care, damage, and loss

Treat the equipment as you would your own.

Normal wear and tear is on us.

Equipment gets used, and we expect that.

If equipment is damaged beyond normal use, you are billed at the repair cost.

Lost or stolen equipment is billed at replacement value.

We will always talk it through with you first.

If the equipment stops working during your rental, email us right away.

We troubleshoot first, and if it cannot be fixed quickly we swap it the same day.

Your information and privacy

We collect your name, contact details, delivery address, and rental preferences only to fulfill your booking and communicate with you about it.

We do not sell your personal information to anyone.

Booking confirmations, delivery reminders, and support messages may arrive by text, and only if you consent to them during checkout.

You can opt out at any time by replying STOP.

Payments are processed by Stripe.

Capital Mobility never sees or stores your card number.

Questions

If anything here is unclear, email hello@capitalmobility.org before you book.

We usually reply the same day.